Our Approach
At our non-profit charity, the heart and soul of our organization are the compassionate individuals who dedicate their time and expertise to make our mission a reality. Our philosophy behind customer service, even in the context of a non-profit, remains unwavering: people matter.
We understand that our clients and the community we serve are at the core of everything we do. They are not just recipients of our services; they are valued members of our extended family. Our team is comprised of passionate individuals who go above and beyond, driven by a shared commitment to make a positive impact in the lives of those in need.
In our world, customer service transcends traditional business transactions. It’s about fostering genuine human connections, providing unwavering support, and being a source of hope in challenging times. We believe that empathy, active listening, and personalized care are the cornerstones of our service.
Our team’s dedication goes beyond a job description; it’s a calling. Whether it’s assisting with housing, welfare benefits, or any other aspect of our support, we approach each individual with respect, dignity, and a genuine desire to help them overcome their challenges.
In a non-profit charity like ours, the focus is on the people we serve, and the dedication of our staff is the driving force that makes it all possible. We believe in the power of communities coming together to support one another, and that’s exactly what we embody.
Because, at the end of the day, our philosophy is simple: people helping people, driven by compassion and the unwavering belief in the positive impact that each one of us can make in the lives of others. That’s what sets our charity apart and makes us proud of the work we do.
Our Story
The Kurdish Advice Centre (KAC) carries with it a rich history of unwavering dedication to the Kurdish and Turkish-speaking communities, particularly in the vital mission of preventing homelessness. Our commitment to this cause is evident through our longstanding involvement in providing housing advice and support, spanning over two decades through Haringey’s various programs.
A crucial facet of our service revolves around the prevention of homelessness among our valued Turkish and Kurdish residents. We firmly believe that by offering a comprehensive range of services, we can empower our clients to become more self-sufficient and confident, ultimately leading to the preservation of their employment and the security of their homes.
At KAC, we take pride in offering our clients the following services:
- Caseworkers: Our dedicated caseworkers work closely with clients to provide tailored support and guidance, ensuring their unique needs and circumstances are addressed.
- Drop-In and Appointment Services: We are here for you throughout the week, with flexible options for walk-in assistance or scheduled appointments, ensuring accessibility and convenience for all.
- Social Activities: We recognize the importance of community and social well-being. That’s why we host social activities during the weekends, creating opportunities for connection and support.
- Telephone Enquiry Service: For those who can’t visit us in person, our telephone enquiry service ensures that assistance and information are just a call away.
In our commitment to the well-being of our community, all our staff members undergo enhanced DBS checks to guarantee your safety and security. Additionally, we have qualified mental health first aiders among our team who are ready to provide vital support to those facing challenging circumstances.
The Kurdish Advice Centre is not just an organization; it’s a haven of support, a community that stands together in the face of adversity, and a beacon of hope for those who seek to build a better future. We are here to empower you, to ensure that you not only keep your homes but thrive in them. Your story is our story, and together, we will continue making a positive impact on the lives of those we serve.
Meet the Team
At the heart of our business, we firmly believe that the people who make our organization go are not just employees or team members but the very soul and driving force behind our mission. Our philosophy regarding customer service is simple yet profound: people matter, relationships matter, and trust matters.
In the end, it’s not just about what we do; it’s about who we are and the values we hold dear. Our Charity is a reflection of the people who work tirelessly to make it a success and the customers who trust us with their needs. Together, we create a partnership that goes beyond commerce, forging relationships that are built on trust, integrity, and a shared commitment to making a positive difference.
Nazim Yarar
Chairman of the board
Nazim, our Chairman of the Board, has been a dedicated part of our charity for 20 years, with 4 of those years serving as Chairman. His commitment is focused on supporting London residents.
Safiye Arayan
Case Worker and Community Project Coordinator
Dedicated to helping individuals find stability and access the support they deserve.
Yazgi Bolat
Caseworker
Committed to making a difference through dedicated support and advocacy.